Credit Card refund on a paid invoice (no items returned)
Refunds on Credit Cards can only be up to the amount of the original sale, refunds can only be made to the original card used in the sale, refunds require specific transaction identification to be processed. The[Ctrl]andRoption is available in the Accounts Receivable area to refund an amount directly to the customers credit card for a paid amount on an invoice but not for returned items.
Go to the Customers File and go to the[F8] Accounts Receivable screen
Use the Paid button to retrieve the Paid invoices screen
Highlight the invoice on the screen and use[Ctrl]andR hotkey to bring up the REVERSE / REFUNDoptions
SelectA. Refund Credit Card $ ...
When prompted toCONFIRM AMOUNT TO REFUND FOR ### enter the Refund Total as a positive amount
Wait for the PROCESSING RESULTS message to come back and select OK
When prompted to print a receipt selectYes
Even if the ROA receipt is not physically printed it will be stored in theEDM (Electronic Document Module)under the customers account.
The refunded amount will display as a balance due on the customers account, refer to Writing off Receivable Charges for details on how to write the amount off to an expense account or simply use theROAprocess to accept a different form of payment from the customer.