Credit Card refund on a paid invoice (no items returned)

Refunds on Credit Cards can only be up to the amount of the original sale, refunds can only be made to the original card used in the sale, refunds require specific transaction identification to be processed. The [Ctrl] and R option is available in the Accounts Receivable area to refund an amount directly to the customers credit card for a paid amount on an invoice but not for returned items.

Go to the Customers File and go to the [F8] Accounts Receivable screen
Use the Paid button to retrieve the Paid invoices screen
Highlight the invoice on the screen and use [Ctrl] and R hotkey to bring up the REVERSE / REFUND options

Select A. Refund Credit Card $ ...
When prompted to CONFIRM AMOUNT TO REFUND FOR ###  enter the Refund Total as a positive amount

Wait for the PROCESSING RESULTS message to come back and select OK

When prompted to print a receipt select Yes

Even if the ROA receipt is not physically printed it will be stored in the EDM (Electronic Document Module) under the customers account.

The refunded amount will display as a balance due on the customers account, refer to Writing off Receivable Charges for details on how to write the amount off to an expense account or simply use the ROA process to accept a different form of payment from the customer.