Go to the Accounting System under the Check Register and use [F2] to enter a new check. When prompted for the Name of the Pay To on the check let the automatic search box come up, if it does not come up use [F10] to access the search. Type in the customer’s name; by default the system will go to the Vendor list first, use [F5] to change the list to search the customer accounts instead of vendors If the search does not find the name right away type in the first part of the name again and retry the search with more detail.
*The customer must be retrieved from the search screen for the system to attach the refund to the proper customer account in Receivables.
The system will prompt that this is a customer account and verify to add it to the default Accounts Receivable General Ledger Number - this is the ONLY time a direct entry to Accounts Receivable is acceptable.
Fill in the dollar amount of the refund, add a memo, verify the Credit is to the bank account and the Debit is to the Accounts Receivable General Ledger account.
After building the Check record, select OK and print it from the Check Register view not the Editing view (this way all the formats will be correct).
The Refund will show as a Charge against that credit in the customers account on the Receivable screen.
Use Crediting Customers to pick up the credit and apply it to the Refund Chk record to clear the account records. In the Crediting Customers Payment Information screen do not enter any information just select OK and "pay" the credit first and apply that credit on the refund check so that they both show paid.
