824
Prior to printing Customers Statements verify the A/R is in balance and no bad records or duplicate records exist in Receivables.
1) Verify Income Utility = tool to check individual Customers Paid records against their Deposits to verify the balances
Go to Customer Files (does not matter what customer is used this utility searches ALL accounts)
[F8] Accounts Receivable
[F6] Options
G. Verify Income
A. Verify Accounts Receivable
leave defaults
If an account is out of balance refer here for ideas to fix it
2) Check for Duplicate Records
Go to Customer Files (does not matter what customer is used this utility searches ALL accounts)
[F8] Accounts Receivable
[F6] Options
G. Report Duplicates
Check Duplicates in AR and the system will prompt for which option:
B. Utility Check for Duplicate # Seq system scans for recognized duplicates
check mark "Show Duplicates" only select OK
Use [F3] in the A/R screen to find the records printed on the report and remove the duplicate
3) Check for any Receivable bills with no Valid Customer account attached
Go to Customer Files (does not matter what customer is used this utility searches ALL accounts)
[F7] Print
C. Customer Statements
A. Automatically Print All Statements
scroll down the list to see if any say " -> No Customer " in the Message field
Use [F3] in the A/R screen to locate the records by name and Move them to proper accounts
4) Balance the Accounts Receivable detail to the General Ledger total - comparing the General Ledger total to the A/R detail
A. Accounting System
D. Chart of Accounts
view the A/R year to date total, use [F8] on the A/R general ledger to see details
compare that total to the A/R screen details report
R. Reporting System
C. Income / Receivables
J. Summary Aged Receivables
refer for more details: http://help.pluss.co/HELP/PTM%20Vision%20Help/default.aspx#pageid=balancing_receivable_detail_to_gl
Verify all customers who want statements Emailed to them have Email addresses setup on the Customer File, [F9] More information area and the letter E is set for Statements.
The following section in Help has all the details about the screens and functions when printing statements
http://help.pluss.co/HELP/PTM%20Vision%20Help/default.aspx#pageid=customer_statements
Below is a Summary of the instructions for printing / emailing statements after the balances and details have been confirmed:
Customer Files
[F7] Print
C. Customer Statements
A. Automatically Print All Statements
verify the list - use [F7] to print the list for future reference
[F8] Process will Print / Email the statements for your customer
Escape when the list shows all have Printed
