APPLICATION: PTM Vision 

PROBLEM SUMMARY:  Plusspay : Cancelling a CC payment in time will still be successful on MerchantTrack

<<-------------------------------------*SETUP INSTRUCTIONS*------------------------------------>>

N/A

<<--------------------*HOW TO VERIFY THAT PROBLEM IS FIXED*----------------------->>

1. Access PTM Vision 

2. Select O-Open Orders

3. Select F2-New

4. Enter an Account Number that has a Credit Card Token attached

5. Add Parts and or Labor in Input field

6. Select Alt-F7

7. Select Yes to Use Token on File

8. Wait 1 second and select Cancel on the Payment Processing screen

9. Select Yes to the Cancel Transaction message

10. Select Yes in the Attempt to Reverse Transaction message

11. Select OK to Check MerchatTrack message

12. Select No to the Failed to Process message to keep the Order Open

13. Select Services

14. Select Pluss Payments

15. Select Manage Account Online 

16. Select Transaction Search on Merchant Track

17. Enter the Order Number from the above Order in the Invoice Number field

18. Status of the payment should display Void

<<------------*SYSTEM FEATURES UTILIZED BY THIS MODIFICATION*-------------->>

N/A

<<----------------------------*SPECIFIC DOCUMENTATION*------------------------------------->>

http://help.pluss.co/help/PTM%20Vision%20Help/default.aspx?#pageid=pluss_payment_use